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- Quality assurance is an ongoing process, while quality improvement is not
- Quality assurance is driven by regulations, while quality improvement is driven by data
- Quality assurance is designed to detect problems, while quality improvement typically does not find fault
- Quality assurance asks why?, while quality improvement asks who?
- Quality assurance has no value for customer input, while quality improvement is customer driven
While they sound similar, there are differences between quality assurance and quality improvement. Quality assurance is driven by regulations, and while it is designed to detect problems, it generally does not consider customer input. Alternatively, quality improvement is an ongoing process that considers the needs of customers and workers alike.
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