A patient is seen at a healthcare clinic with an upper respiratory infection. The staff does not know if the patient is contagious and they ask him to wear a surgical mask. The patient states that he cannot wear a mask because of his severe claustrophobia. Which response from the healthcare provider is most appropriate?


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- Provide facial tissues for the patient and explain how to use them

- Tell the patient that he must wear a mask or he cannot be seen in the clinic

- Ask the patient to leave and he can be seen in his home

- Explain to the patient that he needs to keep one hand over his mouth while in the waiting room


When a patient presents to a public location and has a respiratory illness, the healthcare staff should ask the patient to cover his mouth and nose with a surgical mask since they do not know if the patient has an infectious disease. If the patient refuses to wear a mask or cannot wear one because of his health condition, the next best step is to provide facial tissues and show the patient how to keep his mouth and nose covered, particularly when he must cough or sneeze.

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Nursing Category


Question Difficulty
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Correct - 439
Percent Right - 70.578778135
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Question ID - 14988

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